Help Center
Search results
Knowledge base
Splash EGY
Gift Card
10
How I can check my card balance?
How will the amount be refunded for the returned items which I paid for with my Gift Card?
Can I return a Gift Card?
My Gift Card is damaged/defaced. What do I do?
What shall I do in case I lose my Gift Card?
View all 10
Tracking and Delivery
7
Can someone else receive the order on my behalf?
When will I receive my order?
Do you deliver to multiple addresses?
I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?
Can I change my delivery address after I've placed my order?
View all 7
Click & Collect
18
I am unable to select my preferred store for click & collect
How long will you hold my order?
Do I get any additional benefit by placing a Click & Collect order?
How can I pay for my Click & Collect order?
Can I cancel my order?
View all 18
Returns Policy
25
I just returned my order. Will I receive refund of charity amount?
I just cancelled my order. Will I receive refund of charity amount?
I paid for an order using My Credit balance and then cancelled the order. What happens to my balance?
What is My Credit?
What is your policy on returns?
View all 25
Returns Process
10
Can I book a return online?
I just cancelled an order. When will I get my refund?
How do I return an order?
Can I return my online purchases to a Landmark store?
Are there products I cannot return by raising an online return request?
View all 10
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
7
How do I order products online?
Will I be charged for delivery?
I was disconnected from the internet while my order was being processed. How do I complete my order?
How do I cancel my order?
Can I place an order over the phone?
View all 7
Shipping
3
Will I be charged for delivery?
When will I receive my order?
What if I am not at home when my order arrives?
Payments
6
Do you provide a choice of charities?
I would like to make a charity donation without placing an order. How can I do this?
What is a charity donation?
Can you transfer the amount in My Credit balance to my bank account?
Can I place an order online without a Credit or Debit Card?
View all 6
In-Store
4
How do I sign up for the Shukran Loyalty Programme?
Is there a minimum spend amount or a joining fee to become a Shukran member?
Do you offer wholesale ?
I need more information about the Shukran Loyalty programme. Who can I contact?
Shukrans
26
How much does it cost to join Shukran?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
I've linked my Shukran account. Why can't I see the 'Pay with Shukran' option?
Do I get a Shukran membership number after signing up online?
I tried to link my account and now it says that I have been locked out. Why did this happen and what can I do?
View all 26
Warranty
0
Buy Now
9
Does Buy Now work on the mobile site and on your apps?
Can I delete a card that has been saved?
Can I store more than one card in my Buy Now settings?
How do I make changes to my Buy Now default settings?
What products can I buy with Buy Now?
View all 9
Kiosk
0
Other Information
9
Do I need a separate sign-in username and password for each brand site?
Will I have to pay separate shipping charges for each brand?
Can I still use My Credit to shop any brand?
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
View all 9
Business Update
0
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?